About Us
At The Operations Hub, we help growing small businesses operate efficiently, scale confidently, and reclaim their time. Unlike traditional outsourcing, where you manage multiple freelancers or contractors, we provide a complete operations department — all coordinated by your dedicated Operations Manager. You delegate once, and your manager handles the rest.
Our Story.
We started The Operations Hub because we saw a common challenge: small business owners were juggling too much, and outsourcing options were fragmented. Hiring separate VAs, bookkeepers, and project managers is time-consuming and inefficient.
Our Solution.
Build a turnkey operations team behind one expert — a manager who knows your business inside and out, leads a skilled internal team, and ensures every piece of your operations runs smoothly.
Our Approach
We combine hands-on execution with strategic leadership. Your Operations Manager oversees virtual assistance, bookkeeping, project management, and systems setup — acting as your single point of contact. This gives you the benefits of a full team without the overhead or hassle of managing multiple contractors.
Simplified communication: One manager handles everything for you.
Consistent results: Your team operates like an internal department.
Scalable support: As your business grows, your operations team grows with you.
Strategic oversight: Beyond completing tasks, we optimize processes and help align operations with your business goals.
Our team.
Deirdre Hicks, Managing Partner
Hi, I’m Deirdre
I’ve over 15 years project management experience across the private and charity sector’s and I have a Lean Black Belt as well as an MSc Development Studies.
I have senior management level expertise in leading business integration projects, cost saving projects, procurement, headcount management, recruitment & retention strategy, management reporting as well as other areas. Check out my LinkedIn for more info.
I am passionate about problem solving and working along side business owners to make their business work more efficiently. Is your to do list endless, are you struggling to get time to work on the areas of your business that you want to, or is there a business problem that keeps reoccurring and you need solved? If so get in touch to see how we can work together to help make your business life easier and to see how I can support you to grow your business.
Expert Team of Associates
Our team of professional and expert associates have experience in Socila Media Management, Bookeeping, Podcasting, project management and much more. This experices allows us to build your unique operations team.